From the moment we stepped out of our SUV at Secrets the Vine Cancun we had five star service. A welcome committee with our butler Gustavo waiting with cool drinks and warm smiles. This hotel is spacious, airy, modern and beautiful. I loved that when we arrived we were taken directly to our floor by the butler and checked in quietly and quickly right on our floor. Walking into our Presidential suite was nothing short of breathtaking. The expansive views and huge terrace (I mean HUGE) had incredible views overlooking both the ocean as well as the bay. The terrace sits high above the action and feels like a serene and sleek penthouse in the sky complete with birds soaring by. One of my favourite features of the suite was soaking in our giant bathtub looking out over the terrace and views of the ocean, simply nothing like it.
The hotel features a beautiful spa that is relaxing and calm where I had an incredible couples massage. It featured a rock garden to lounge in along with all the amenities you want in your hotel spa. In addition to the spa the hotel features a beautiful gym and a series of pools that offer something for everyone. A private pool for the guests of suites sits on the 12th floor, along with a series of other breathtaking pools on the main level with all different vibes. One is vibrant with lots of music, one is more relaxing and one is the perfect combination of both. From a design standpoint the pools were very special.
What struck me the most about this hotel is that while it is large and modern, the personalized and incredibly tailored service delivers that experience of a 5 star boutique hotel.From the moment we arrived our butlers were tuned into our every need, making this one of the more pampered and relaxing vacations I have ever had. Across the entire hotel the food was fantastic, the drinks were quick and the delivery was beautiful. Each night we went on a culinary journey from the steak house, traditional Mexican, global food…they had something for everyone but done very well. The GM invited us to a beautiful dinner the first night with local VIPs (an incredible wine pairing gourmet dinner) it was the best welcome. Overall I would go back to this hotel in a heart beat, it delivers a luxurious and personal experience with a little something for everyone.